QuickBooks is a powerful accounting software that helps businesses manage their finances efficiently. However, like any software, it’s prone to errors. One such error that users may encounter is QuickBooks Error 12157. In this blog post, we’ll delve into the causes behind this error, explore potential solutions, and discuss preventive measures to avoid encountering it in the future.

Understanding QuickBooks Error 12157

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QuickBooks Error 12157 is a common issue that occurs when users attempt to update their QuickBooks software or payroll service. It is often accompanied by an error message that reads, “QuickBooks Update Error 12157: The QuickBooks update program cannot connect to the internet.”

Causes of QuickBooks Error 12157

Several factors can contribute to the occurrence of Error 12157 in QuickBooks. Some common causes include:

  1. Internet connectivity issues: The most common cause of Error 12157 is a problem with the internet connection. This could be due to a temporary outage, network congestion, or firewall settings blocking QuickBooks from accessing the internet.
  2. Incorrect SSL settings: Secure Socket Layer (SSL) is a standard security protocol used to establish encrypted links between a web server and a browser. If the SSL settings in QuickBooks are incorrect or outdated, it can lead to Error 12157.
  3. Firewall or antivirus interference: Firewalls and antivirus programs are designed to protect your computer from malicious threats. However, they can sometimes interfere with QuickBooks’ ability to connect to the internet, resulting in Error 12157.
  4. Proxy server settings: If you’re using a proxy server to connect to the internet, incorrect settings or configuration issues can prevent QuickBooks from accessing the necessary resources for updates, leading to Error 12157.

Solutions to QuickBooks Error 12157

To resolve QuickBooks Error 12157 effectively, users can try the following troubleshooting steps:

  1. Check internet connectivity

    • Ensure that your internet connection is stable and working properly.
    • Try accessing other websites or online services to verify that your internet connection is not the issue.
  2. Update QuickBooks manually

    • If the automatic update feature is not working windows 11 due to Error 12157, try updating QuickBooks manually.
    • Download the latest update file from the QuickBooks website and install it on your computer.
  3. Verify SSL settings

    • Open QuickBooks and navigate to the “Help” menu.
    • Select “Internet Connection Setup” and choose “Use my computer’s internet connection settings to establish a connection when this application accesses the internet.”
    • Click on “Next” and then “Done” to save the changes.
  4. Disable firewall or antivirus temporarily

    • Temporarily disable your firewall or antivirus program and try updating QuickBooks again.
    • If the update is successful, add QuickBooks to the list of exceptions or whitelist it in your firewall or antivirus settings.
  5. Review proxy server settings

    • If you’re using a proxy server to connect to the internet, ensure that the settings are correct and up-to-date.
    • Consult your network administrator or internet service provider for assistance with configuring proxy server settings.

Preventive Measures

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To avoid encountering QuickBooks Error 12157 in the future, consider implementing the following preventive measures:

  1. Keep QuickBooks updated

    • Regularly check for and install updates to ensure that your QuickBooks software is running the latest version.
    • Set up automatic updates to streamline the process and receive notifications when new updates are available.
  2. Maintain a stable internet connection

    • Ensure that your internet connection is reliable and stable to prevent disruptions during the update process.
    • Consider using a wired connection instead of Wi-Fi for a more consistent connection.
  3. Configure firewall and antivirus settings

    • Adjust firewall and antivirus settings to allow QuickBooks access to the internet and prevent interference with updates.
    • Add QuickBooks to the list of trusted applications or exceptions in your firewall and antivirus settings.
  4. Review SSL settings periodically

    • Regularly review and update SSL settings in QuickBooks to ensure compatibility with the latest security protocols.
    • Stay informed about changes to SSL standards and update settings accordingly.


QuickBooks Error 12157 can be frustrating to encounter, but with the right troubleshooting steps and preventive measures, you can effectively resolve the issue and minimize its recurrence. By following the solutions outlined in this blog post and implementing preventive measures, you can ensure smooth and uninterrupted operation of your QuickBooks software. If you continue to experience difficulties, don’t hesitate to seek assistance from QuickBooks support or a qualified IT professional

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