QuickBooks is a robust accounting software widely utilized by businesses to manage their financial operations efficiently. However, users sometimes encounter errors that disrupt their workflow. One such error is QuickBooks Error 15107, which typically occurs during payroll updates. Addressing this error promptly is essential to ensure smooth payroll operations and avoid further complications. In this blog, we will delve into the causes, symptoms, and step-by-step solutions to resolve QuickBooks Error 15107.

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What is QuickBooks Error 15107?

QuickBooks Error 15107 occurs

during the payroll update process and is usually accompanied by the error message: “Error 15107: The update program is damaged or the update did not complete successfully.” This error can prevent the successful download or installation of payroll updates, thereby affecting the payroll processing capabilities of QuickBooks.

Common Causes of QuickBooks Error 15107

Several factors can trigger QuickBooks Error 15107:

  1. Incomplete or Corrupted Update: The payroll update may not have downloaded completely or could be corrupted.
  2. Incorrect QuickBooks Settings: Misconfigured settings in QuickBooks windows 11 can interfere with the update process.
  3. Damaged QuickBooks Installation: A corrupted installation of QuickBooks may cause update errors.
  4. User Account Control (UAC): High UAC settings can prevent the installation of updates.
  5. Interference from Third-Party Applications: Antivirus or other third-party applications may block the update process.

Symptoms of QuickBooks Error 15107

Recognizing the symptoms of QuickBooks Error 15107 can help in diagnosing and resolving the issue promptly:

  1. Update Failure: Payroll updates fail to download or install successfully.
  2. Error Message: An error message indicating Error 15107 appears on the screen.
  3. QuickBooks Freezes: The software may freeze or become unresponsive during the update process.
  4. Payroll Processing Issues: Inability to process payroll due to incomplete updates.

Step-by-Step Solutions to Fix QuickBooks Error 15107

Step 1: Restart Your Computer

A simple restart can sometimes resolve temporary issues.

  1. Close QuickBooks: Ensure QuickBooks is closed.
  2. Restart Computer: Restart your computer to clear any temporary system issues.

Step 2: Update QuickBooks Desktop

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Ensuring you are using the latest version of QuickBooks Desktop can resolve many issues.

  1. Open QuickBooks: Launch QuickBooks Desktop.
  2. Check for Updates: Go to Help > Update QuickBooks Desktop. Click on Update Now and then Get Updates.
  3. Restart QuickBooks: After updating, restart QuickBooks to apply the changes.

Step 3: Verify User Account Control (UAC) Settings

Adjusting UAC settings can help if they are preventing the update.

  1. Open Control Panel: Press Windows + R, type ‘Control Panel’, and press Enter.
  2. Adjust UAC Settings: Go to User Accounts > Change User Account Control settings. Move the slider to Never notify and click OK.
  3. Restart Computer: Restart your computer to apply the changes.

Step 4: Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can bypass certain restrictions.

  1. Close QuickBooks: Ensure QuickBooks is not running.
  2. Run as Administrator: Right-click on the QuickBooks icon and select Run as Administrator.

Step 5: Use QuickBooks Tool Hub

QuickBooks Tool Hub can help fix common issues, including update errors.

  1. Download QuickBooks Tool Hub: Download the latest version from the official Intuit website.
  2. Install and Run: Install QuickBooks Tool Hub and run it. Go to the Program Problems tab and select Quick Fix my Program.

Step 6: Check for Interference from Antivirus Software

Your antivirus software might be blocking the update process.

  1. Temporarily Disable Antivirus: Temporarily disable your antivirus software and try updating QuickBooks again.
  2. Add Exceptions: Add QuickBooks and its associated files (e.g., QBW32.exe) as exceptions in your antivirus settings.

Step 7: Perform a Clean Install of QuickBooks

A clean install can resolve issues caused by corrupted QuickBooks files.

  1. Uninstall QuickBooks: Open Control Panel, go to Programs and Features, select QuickBooks, and click Uninstall.
  2. Rename Installation Folders: Manually rename QuickBooks installation folders by adding ‘.old’ at the end of the folder names.
  3. Reinstall QuickBooks: Download the latest version of QuickBooks from the official website and install it.

Step 8: Verify Internet Connection

Ensure your internet connection is stable and correctly configured.

  1. Stable Connection: Confirm that you have a reliable internet connection. Restart your router if necessary.
  2. Internet Explorer Settings: Open Internet Explorer, go to Tools > Internet Options > Advanced tab, and click on Reset to default settings. Ensure that TLS 1.2 is checked.

Step 9: Contact QuickBooks Support

If the issue persists after trying all the steps, contacting QuickBooks Support for further assistance may be necessary.

  1. Visit the Support Website: Go to the official Intuit QuickBooks support website.
  2. Contact Support: Use the contact options available, such as live chat or phone support, to get help from a QuickBooks expert.

Preventive Measures

To avoid encountering QuickBooks Error 15107 in the future, consider these preventive measures:

  1. Regular Updates: Keep QuickBooks and all related software updated to the latest versions.
  2. Stable Internet Connection: Ensure a stable and reliable internet connection.
  3. Review UAC Settings: Periodically check and adjust UAC settings to avoid blocking updates.
  4. Backup Data: Regularly back up your QuickBooks data to prevent data loss during errors.


QuickBooks Error 15107 can be a significant hindrance, especially when it disrupts essential payroll updates. By understanding its causes and following the detailed troubleshooting steps outlined above, you can resolve the error effectively. Regular maintenance and preventive measures can help avoid such errors in the future, ensuring smooth and uninterrupted operation of your QuickBooks software. Empower yourself with the knowledge and tools to tackle QuickBooks Error 15107 and keep your financial management on track.

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